Refund policy
Based on Account On Me’s online accounting, tax, compliance, company registration and advisory services model, I would recommend a policy that is client-friendly, compliant with South African consumer principles, and protects your business from excessive refund claims after work has already started.
Refund & Cancellation Policy
Effective Date: June 2026
At Account On Me, we strive to provide fast, transparent, and professional accounting, tax, registration, and compliance services. Due to the nature of our services, specific refund and cancellation terms apply.
1. Cancellation Before Work Begins
Clients may cancel an order within 24 hours of payment provided that:
- No work has commenced.
- No government submissions have been made.
- No third-party fees have been incurred.
In these cases, a full refund will be issued less any payment processing fees incurred by Account On Me.
2. Cancellation After Work Has Commenced
Once work has started, refunds will be calculated based on the work completed.
The following may be deducted:
- Administrative time
- Consultation time
- Document preparation
- Compliance reviews
- Government filing costs
- Third-party fees
Any remaining balance may be refunded at Account On Me’s discretion.
3. Government & Third-Party Fees
Fees paid to external parties including but not limited to:
- SARS
- CIPC
- Department of Social Development
- National Credit Regulator
- Other regulatory bodies
are non-refundable once submitted or incurred.
4. Company Registrations
For company registrations and similar entity registrations:
- Name reservation fees are non-refundable once submitted.
- Registration fees are non-refundable once lodged with CIPC.
- If an application is rejected due to incorrect information supplied by the client, additional fees may apply for resubmission.
5. Tax Returns & SARS Services
Refunds will not be provided where:
- Tax returns have been prepared or submitted.
- SARS registrations have been completed.
- SARS correspondence or dispute resolution work has commenced.
If Account On Me has not yet started the service, standard cancellation provisions apply.
6. Monthly Services & Subscriptions
For recurring services such as:
- Bookkeeping
- Payroll
- Monthly accounting
- Compliance monitoring
- Advisory retainers
Clients may cancel by providing 30 days written notice.
No partial refunds will be issued for the current billing period once work has commenced for that month.
7. Client Delays
Where a client fails to provide required information or documentation within 60 days of purchase:
- The project may be archived.
- Reactivation fees may apply.
- No refunds will be available after 60 days.
8. Service Delivery Guarantee
If Account On Me is unable to deliver a purchased service due solely to our error or inability to perform the service, we will:
- Correct the issue at no additional cost; or
- Provide a full or partial refund, depending on the circumstances.
9. Refund Processing
Approved refunds will be processed within:
7–14 business days
Refunds will be made using the original payment method whenever possible.
10. Chargebacks
Clients agree to contact Account On Me first to resolve any concerns before initiating a payment dispute or chargeback.
Fraudulent or unjustified chargebacks may be disputed and supporting documentation provided to the payment processor.
11. How to Request a Refund
Refund requests must be submitted in writing to:
The request should include:
- Full name
- Invoice number
- Service purchased
- Reason for cancellation or refund request
12. Consumer Rights
Nothing in this policy limits any rights a client may have under the South African Consumer Protection Act (CPA), where applicable.